Cancel within 24 hours of confirmation for a full refund when the booking was confirmed at least 7 days before check-in.
At least 5 days before check-in: all nightly charges are refunded.
Later: nights already used and one additional night are charged in full. Half of the remaining unused nightly charges are refunded.
Refund percentages apply to nightly accommodation charges. Before check-in, taxes and cleaning fees are refunded. For Flexible and Moderate, taxes on unused nights are refunded proportionally after check-in. Under the other policies, no refund is due after check-in. Outside the full-refund windows, service fees are not refunded. No blanket holiday exclusion applies.
Deadlines use the property’s local check-in time. These terms apply to stays shorter than 28 nights. Longer stays and separately agreed rate plans require their own cancellation terms.
To request cancellation, email [email protected] with your reservation number. Refunds are based on the time your cancellation request is received. Refunds cannot exceed the amount paid; any unpaid balance remains subject to these terms.